MAX LIFE Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

 

MAX LIFE, LLC (“MAX LIFE,” “MAXLIFE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how information is handled when using the MAX LIFE mobile application and related MAX LIFE services.

 

Live Audio and Video

MAX LIFE provides real-time audio and video communication between authorized participants.

The MAX LIFE application may request access to your device's camera and microphone in order to provide live video and audio communications.

MAX LIFE does not record or store the audio or video communications provided through the application. Audio and video are processed and transmitted as necessary to provide the live communication service.

 

Device Activation

The MAX LIFE mobile application requires an authorized device configuration before accessing the MAX LIFE service.

During initial activation, the application transmits an Access ID and activation credential to the MAX LIFE activation service for validation.

Activation credentials are stored by the activation service in a protected, one-way hashed form and are not stored in readable plaintext.

After successful activation, the application stores limited configuration information, including the configured Access ID, locally on the device so the user does not need to repeat the activation process each time the application is opened.

 

Information We Do Not Collect Through the Mobile Application

The MAX LIFE mobile application does not use the application to collect or store:

• Patient medical records

• Patient health histories

• Audio or video recordings of communications

• Advertising profiles

• Information for targeted advertising

MAXLIFE does not sell personal information collected through the mobile application for advertising purposes.

 

Camera and Microphone Permissions

Camera access is used to provide live video communication.

Microphone access is used to provide live audio communication.

Users may control camera and microphone permissions through their device settings. Disabling these permissions may prevent live audio or video features from functioning properly.

 

Service Providers

MAX LIFE may use third-party technology providers when necessary to operate and secure the MAX LIFE service.

The MAX LIFE mobile application's device-activation system uses Supabase to validate authorized device configurations. Information transmitted for this purpose is limited to information necessary to perform device activation and authorization.

Third-party providers may process information according to their applicable contractual obligations and privacy practices.

 

Security

MAX LIFE uses reasonable administrative and technical measures designed to protect the MAX LIFE service and device-activation information against unauthorized access, alteration, disclosure, or misuse.

No internet-based communication system can be guaranteed to be completely secure.

 

Data Retention

Live audio and video communications are not recorded or retained by MAX LIFE.

Device configuration information may remain stored locally on an activated device until the configuration is reset or the application is removed.

Activation and security information may be retained as reasonably necessary to operate, secure, and administer the device-activation service.

 

Children's Privacy

The MAXLIFE mobile application is intended for use by authorized healthcare and professional users and is not intended for children to independently create accounts or register for the service.

 

Changes to This Privacy Policy

MAX LIFE may update this Privacy Policy when its services, technology, or legal requirements change.

When this policy is updated, the “Last Updated” date at the top of the policy will be revised.

 

Contact Us

Questions regarding this Privacy Policy or MAX LIFE privacy practices may be directed to:

MAX LIFE, LLC
1075 S. Range Rd.
St. Clair, MI 48079

Email: info@maxlifelive.com
Toll Free: 888-244-8855
Telephone: 810-326-0000